Zoho CRM Pricing in 2026: Plans, Hidden Costs & Alternatives

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Quick Answer

Zoho CRM starts at $0/monthly per user. Zoho CRM is the value play. You get 80% of Salesforce's features at 20% of the price. The free tier supports 3 users. The broader Zoho ecosystem (Books, Desk, Projects, etc.) means you can run your...

Zoho CRM Plans & Pricing

Free
$0
per monthly / user
  • Contact management
  • Deal tracking
  • Tasks
  • Events
  • Email templates
Standard
$14
per monthly / user
$12/mo billed annually
  • Everything in Free
  • Scoring rules
  • Workflows
  • Multiple pipelines
  • Mass email
Professional
$23
per monthly / user
$20/mo billed annually
  • Everything in Standard
  • Blueprints
  • Web-to-case forms
  • Validation rules
  • Inventory management
Enterprise
$40
per monthly / user
$35/mo billed annually
  • Everything in Pro
  • Zia AI
  • Custom modules
  • Multi-user portals
  • CommandCenter
Ultimate
$52
per monthly / user
$45/mo billed annually
  • Everything in Enterprise
  • Advanced BI
  • Enhanced storage
  • Advanced customization

Full Pricing Breakdown

Plan Monthly Price Annual Price Billing Per
Free $0 — monthly user
Standard $14 $12 monthly user
Professional $23 $20 monthly user
Enterprise $40 $35 monthly user
Ultimate $52 $45 monthly user

All prices in USD. Last verified: 2026-02-26T04:32:39Z.

Zoho CRM Pricing History

Zoho CRM has changed pricing 1 time in our records.

Date Plan Old Price New Price Change
2023-05-01 Standard $12 $14 Increase (17%)

What You Get: Zoho CRM Features

Feature Included Plan Tier Notes
AI features Yes Enterprise+ Zia AI assistant
API access Yes All
Integrations marketplace Yes All Zoho Marketplace
Quote/proposal generation Yes Pro+
Role permissions Yes Standard+
Territory management Yes Enterprise+
Forecasting Yes Pro+
Reporting/analytics Yes All Custom reports Standard+
Lead scoring Yes Standard+
Workflow automation Yes Standard+
Email integration Yes All
Email tracking Yes Standard+
Phone/calling Yes Standard+ PhoneBridge
Social media integration Yes Pro+
Web forms Yes All
Calendar sync Yes All
Contact management Yes All
Custom fields Yes All
Deal/pipeline management Yes All
Document management Yes Standard+
Mobile app Yes All
Multi-pipeline Yes Standard+
Task management Yes All

What Users Say About Zoho CRM

Source Rating Reviews Ease of Use Support Value
CAPTERRA 4.3/5 6700 4.1 4.0 4.5
G2 4.1/5 2600 4.0 3.9 4.3

Zoho CRM Alternatives

Looking for a Zoho CRM alternative? Here are the top-rated full suite CRM tools:

Tool Starting Price Score
HubSpot CRM Custom 9.3/10
Freshsales Custom 9.0/10
Monday Sales CRM $12/mo 8.8/10
Insightly $29/mo 8.0/10
Keap $249/mo 6.8/10

Is Zoho CRM Worth It?

Zoho CRM is the value play. You get 80% of Salesforce's features at 20% of the price. The free tier supports 3 users. The broader Zoho ecosystem (Books, Desk, Projects, etc.) means you can run your entire business on Zoho without paying Salesforce prices. The UI isn't as polished, but the feature depth is real. Zoho CRM offers a free trial so you can test before committing. Zoho CRM has a free plan for getting started.