SugarCRM Pricing in 2026: Plans, Hidden Costs & Alternatives

Last verified:

Quick Answer

SugarCRM starts at $19/monthly per user. SugarCRM targets mid-market companies that need Salesforce-level customization without Salesforce-level pricing. It offers sales, marketing, and service modules with strong workflow automation. The...

SugarCRM Plans & Pricing

Essentials
$19
per monthly / user
  • Contact management
  • Account management
  • Pipeline management
  • Activity tracking
  • Reporting
Standard
$59
per monthly / user
  • Everything in Essentials
  • Email integration
  • Forecasting
  • Quotas
  • Role-based access
Advanced
$85
per monthly / user
  • Everything in Standard
  • Advanced automation
  • SugarBPM
  • Revenue line items
  • Advanced reporting
Premier
$135
per monthly / user
  • Everything in Advanced
  • SugarPredict AI
  • Geo-mapping
  • Renewal console
  • Hint enrichment

Full Pricing Breakdown

Plan Monthly Price Annual Price Billing Per
Essentials $19 — monthly user
Standard $59 — monthly user
Advanced $85 — monthly user
Premier $135 — monthly user

All prices in USD. Last verified: 2026-02-26T04:32:39Z.

What You Get: SugarCRM Features

Feature Included Plan Tier Notes
AI features Yes Premier SugarPredict AI
API access Yes All
Integrations marketplace Yes All SugarOutfitters
Quote/proposal generation Yes Advanced+
Role permissions Yes All
Territory management Yes Advanced+
Forecasting Yes Standard+
Reporting/analytics Yes All
Lead scoring Yes Premier SugarPredict
Workflow automation Yes Advanced+ SugarBPM
Email integration Yes Standard+
Email tracking Yes Standard+
Phone/calling Yes Standard+ CTI integration
Social media integration Yes Standard+
Web forms Yes Standard+
Calendar sync Yes All
Contact management Yes All
Custom fields Yes All
Deal/pipeline management Yes All
Document management Yes All
Mobile app Yes All
Multi-pipeline Yes Standard+
Task management Yes All

What Users Say About SugarCRM

Source Rating Reviews Ease of Use Support Value
CAPTERRA 3.8/5 400 3.5 3.4 3.5
G2 3.8/5 900 3.6 3.5 3.6

SugarCRM Alternatives

Looking for a SugarCRM alternative? Here are the top-rated enterprise CRM tools:

Tool Starting Price Score
Salesforce $25/mo 8.9/10

Is SugarCRM Worth It?

SugarCRM targets mid-market companies that need Salesforce-level customization without Salesforce-level pricing. It offers sales, marketing, and service modules with strong workflow automation. The platform is highly customizable with a developer-friendly architecture. Minimum 3 users on most plans. A solid Salesforce alternative for companies with 50-500 employees. SugarCRM offers a free trial so you can test before committing.