Close vs Pipedrive: Full Comparison (2026)
Quick Answer
Close is built for inside sales with built-in calling and SMS. Pipedrive is the visual pipeline champion. Close wins for phone-heavy teams; Pipedrive wins for deal-stage-focused teams.
Close vs Pipedrive at a Glance
| Dimension | Close | Pipedrive | Winner |
|---|---|---|---|
| Ease Of Use | 8.5/10 | 9.0/10 | Pipedrive |
| Ease Of Use | 9.0/10 | 8.5/10 | Pipedrive |
| Features | 7.5/10 | 7.5/10 | Tie |
| Features | 7.5/10 | 7.5/10 | Tie |
| Overall | 7.5/10 | 8.0/10 | Pipedrive |
| Overall | 8.0/10 | 7.5/10 | Pipedrive |
| Pricing | 7.0/10 | 8.5/10 | Pipedrive |
| Pricing | 8.5/10 | 7.0/10 | Pipedrive |
| Support | 8.5/10 | 7.5/10 | Close |
| Support | 7.5/10 | 8.5/10 | Close |
Pricing Comparison
| Plan | Close | Pipedrive |
|---|---|---|
| Startup / Essential | $59/monthly per user | $14/monthly per user |
| Professional / Advanced | $109/monthly per user | $39/monthly per user |
| Enterprise / Professional | $149/monthly per user | $49/monthly per user |
| Power | $64/monthly per user | |
| Enterprise | $99/monthly per user |
Feature Comparison
| Feature | Close | Pipedrive |
|---|---|---|
| AI features | No (Limited) | Yes (AI Sales Assistant) |
| API access | Yes | Yes |
| Integrations marketplace | Yes (100+ integrations) | Yes (400+ integrations) |
| Quote/proposal generation | No | Yes |
| Role permissions | Yes | Yes |
| Territory management | No | No |
| Forecasting | Yes | Yes |
| Reporting/analytics | Yes | Yes (Custom reports Pro+) |
| Lead scoring | Yes | Yes |
| Workflow automation | Yes | Yes |
| Email integration | Yes (Built-in email) | Yes |
| Email tracking | Yes | Yes |
| Phone/calling | Yes (Built-in VoIP + Power Dialer) | Yes (Caller add-on) |
| Social media integration | No | No (Limited) |
| Web forms | No (Via integrations) | Yes (LeadBooster add-on) |
| Calendar sync | Yes | Yes |
| Contact management | Yes | Yes |
| Custom fields | Yes | Yes |
| Deal/pipeline management | Yes | Yes (Best-in-class visual pipeline) |
| Document management | No | Yes (Smart Docs) |
| Mobile app | Yes | Yes |
| Multi-pipeline | Yes | Yes |
| Task management | Yes | Yes (Activity-based selling) |
Ease Of Use: Close vs Pipedrive
Both are clean, but Pipedrive's visual pipeline is more intuitive for most users.
Ease Of Use: Close vs Pipedrive
Pipedrive's visual pipeline is slightly more intuitive for new users.
Features: Close vs Pipedrive
Different strengths. Close has built-in calling/SMS; Pipedrive has better document management and a larger marketplace.
Features: Close vs Pipedrive
Different feature focuses. Both cover core CRM well.
Overall: Close vs Pipedrive
Pipedrive wins overall on value and usability. Close is the right choice specifically for high-velocity outbound sales.
Overall: Close vs Pipedrive
Pipedrive wins on value. Close is the specialist pick for inside sales teams.
Pricing: Close vs Pipedrive
Pipedrive starts at $14/user. Close starts at $59/user. You're paying for Close's built-in communications.
Pricing: Close vs Pipedrive
Pipedrive's Essential at $14/user is hard to beat. Close's Startup at $59/user includes built-in calling.
Support: Close vs Pipedrive
Close's support is consistently praised. Smaller company, more personal touch.
Support: Close vs Pipedrive
Close offers more personal, responsive support.
Our Recommendation
Choose Close if your sales team makes lots of calls and needs built-in communication tools. Choose Pipedrive if your team cares most about visual pipeline management and activity tracking. Close is pricier but includes calling; Pipedrive requires add-ons for phone.